Privacy statement

Online privacy statement of the municipality of 's-Hertogenbosch

This statement is effective as from 30 December 2020. The previous version of this statement is available here (pdf) .

Your privacy is important to the municipality of 's-Hertogenbosch you and your confidence is also of utmost importance to us.

In this statement we explain which information policy is applicable with regard to using the websites of the municipality of 's-Hertogenbosch, varying from the sort of information we collect and maintain on the users of our websites to the way in which that information is used. This statement also contains a description of how cookies are used.

It applies to the websites of the municipality of 's-Hertogenbosch which contain links to this statement. The statement does not apply to the websites of the municipality of 's-Hertogenbosch which have their own privacy statement.

We may supplement this statement from time to time with extra information relating to certain contact we have with the public. Below we explain for each element how we, as the municipality of 's-Hertogenbosch, deal with your data:


The Online Privacy Statement of the municipality of 's-Hertogenbosch applies to the websites of the municipality of 's-Hertogenbosch where personal data is collected when these websites are used.


Personal data is taken to mean any data which can be traced back to an identified or identifiable natural person. This means that the name of the person to whom the data relates is known, or that the person in question can be identified. One example of personal data is a name of a person or a home address, although email addresses can also be personal data.

We collect your personal data in order to correspond with you by post, email or via social media. We may also collect information about how you use our websites. We do so using various techniques, including cookies.


Your data which you use by using the websites of the municipality of 's-Hertogenbosch is processed properly and carefully in accordance with the law. This means that, in some cases, we will ask your permission to process your personal data.


Your personal data is processed when we have a legal basis for doing so. The legal bases are consent, agreement, legal obligation, vital interest and task under public law. This means your personal data is used:

  • to enable us to process your requests insofar as they are submitted via a contact form on the websites of the municipality of 's-Hertogenbosch;
  • to contact you in writing, by email, or by telephone;
  • to send you a newsletter;
  • to support services you want to purchase, or have purchased, from us;
  • to draw up statistics about how the websites of the municipality of 's-Hertogenbosch are used.


If we collect data from the, you can inform us that you do not want this data to be used. If there is no legal obligation for us to use and save your data, the data in question will be deleted.

In addition to this you can disable the use of cookies in your browser.

For more information about the privacy policy of the municipality of 's-Hertogenbosch, please refer to the website:


The following paragraph contains a more detailed description of how the municipality of 's-Hertogenbosch can use your personal data.

Your personal data will only be used for the purpose for which you issued it. This means that if you, for example, fill in your name and address in order to receive service information, this data will not be used to send you other information as well (unless that is indicated and you have given your permission). It also means that your data will not be used for other purposes, for example to send you newsletters. For this to happen you will have to register and give your permission separately.

However, data can be used for detection purposes if criminal offences are perpetrated, or illegal comments made, via the website (plus other exceptions as referred to in Article 23 of the General Data Protection Regulation).


We want to protect your personal data and ensure that it stays accurate. The municipality of 's-Hertogenbosch reasonably implements physical, administrative and technical security measures. In doing so the municipality wants to protect your personal data against unauthorised access, use and disclosure.


We retain your registration data in so far as necessary in order to provide the services you requested. If you wish to ask us no longer to use your registration data in order to provide you with services, you can send a letter to the Data Protection Officer of the municipality of 's-Hertogenbosch. You can find the relevant address at the end of the Privacy Statement under the heading 'Questions about privacy and access to your data'.

We will retain your data and use it insofar as this is necessary for the fulfilment of our statutory obligations as the municipality of 's-Hertogenbosch and the implementation of our agreements. This means we will retain your personal data:

  • to process personal data when we have a legal basis for doing so [statutory retention period]; 
  • to process your requests insofar as they are submitted via a contact form on the websites of the municipality of 's-Hertogenbosch [statutory retention period]; 
  • to contact you in writing, by email or by telephone [as long as this is necessary for the execution of our task under public law or the statutory retention period];
  • to send you a newsletter [as long as you have not withdrawn your permission]; 
  • to support services which you have purchased from us [statutory retention period]; 
  • to draw up statistics about the use of the websites of the municipality of 's-Hertogenbosch [see cookie policy].


As stated above we record information about your visit to our websites in order to help us collect figures relating to how people use the website of the municipality of 's-Hertogenbosch.

You can find a detailed explanation about cookies on this page


Whenever substantial changes or updates are made to this Privacy Statement, we will place a notification at the top of this page for 30 days in order to draw users' attention to the changes or updates in question. If we want to start using your personal data in a way which deviates from the way which applied at the moment that the data was collected via the website(s), we will inform you accordingly. In that case we will offer you the possibility of indicating whether we should or should not use your data in the new way.


In certain cases it is possible to view or modify your personal data via the Internet. In the case of personal data which you have issued to the municipality of 's-Hertogenbosch, or incorrect personal data and which you want to correct, you can contact the Data Protection Officer.

Before the municipality of 's-Hertogenbosch can forward data to you, or correct inaccuracies, we may ask you to confirm your identity and possibly provide other data to help us respond to your request. We will contact you within 30 days of receiving your request.

If you have a question about this Privacy Statement or about the processing of your data by the municipality of 's-Hertogenbosch, you can send a request to the Data Protection Officer of the municipality of 's-Hertogenbosch. You can send your request to:

The municipality of 's-Hertogenbosch
attn the Data Protection Officer
Postbus 12345
5200 GZ 's-Hertogenbosch